Wilcox is a locally-owned company, headquartered in Mississauga, competing world-wide with various industrial products and industry-leading service. The Wilcox reputation for quality without compromise has been earned day by day, year by year, since the company's founding in 1912.
In addition, we have a team of dynamic, dedicated individuals that put 110% into their work each day to provide quality customer service before, during and after an installation.
Yes. Planned Maintenance is key to ensuring doors, docks and gates are kept in optimal working order to reduce unexpected equipment failure, especially at night, on weekends or over holidays. This includes thorough inspections of all parts, lubrication and any adjustments needed.
Furthermore, maintenance helps save on repairs that lead to bigger problems by discovering issues before they occur. This service is scheduled at a mutually convenient time, during regular business hours.
ROI is based on the type of equipment installed, ranging between 1 and 5 years. If the product has an energy-efficient component, your monthly energy savings could make your return come much quicker. That being said, application matters. For example, a high-speed, high-cycle door is virtually indestructible compared to a rolling steel geared towards security.
One-time Enbridge rebates are also available (dependent on the product) which helps to reduce overall upgrade costs.
After a purchase order is issued, turnaround time ranges from 3-5 business days to 3-4 weeks depending on the project. However, times can be expedited depending on your specific needs.
Of course. We'll work around your main operating hours whether in the evening or on weekends to ensure your schedule isn't compromised.
Yes. We want to ensure your workers understand how to properly operate any new equipment. Your Sales Representative can provide training to help ensure overall worker safety thereafter.
Why should I purchase a Wilcox Door?
Is Planned Maintenance necessary?
What is my return on investment (ROI)?
How long does an installation take?
Can installations be scheduled after-hours?
Can our staff receive training on the equipment?
Each door is designed for a specific application. Although there are many seemingly general doors available, it's important to choose a door that will improve your daily processes or provide money-saving benefits. You must consider how often the door is being used, what type of operation mechanism is best, what material will provide the most benefit and more.
For example, high-speed applications or insulated doors can provide energy savings or one-time rebates that can help cover upgrade costs.
Yes. Depending on the type of door, standard colours or powder-coating is available to match your brand or building needs. Typically, colours include: White, Silver, Brown or Green. For custom colours, contact a Wilcox Door Representative to further assist you.
Headroom varies depending on the application, however, 16" is ideal. If your building has minimal headroom space, other options are available to meet your specific requirements. This can include bi-fold or specifically-engineered low headroom doors.
If your door has been impacted, most sectional doors can be repaired, rather than completely replaced.
If the damage is past the point of a simple repair, individual panels can be replaced to have your door functioning quicker and more cost-effectively than by replacing the entire door.
If one of your springs break or you happen to notice a defect prior to, use precaution and discontinue door use. As personnel safety is key, do not touch or attempt to repair the door. Either line the area with caution tape or place pylons around the door.
You can then contact our service department to make any necessary adjustments or repairs. 1-905-274-5850 x.1
R-value is a door's energy efficiency level based on insulation.
The higher the R-value, the better the insulation for containing interior temperatures. For example, the thickest door panels available are the Thermatite Series by Richards-Wilcox at 3" thick.
Why can't I install a regular Overhead Door?
Are doors available in different colours?
How much headroom is typically required?
Can I replace only specific panels in my door?
What should I do if my spring breaks?
What is R-Value and how is it measured?
Dock Seals are not mandatory but are highly recommended. They help to prevent trucks from backing directly into your building structure during shipping/receiving times.
The side pads are made to absorb some impact as well as improve working conditions by keeping out dust, dirt, debris and insects. Loading areas are also kept drier when rain or snow is a factor.
Either Mechanical or Hydraulic options depend on your unique usage. Do you experience frequent shipments?
If so, Hydraulic may be the option for you as it includes push-button controls to raise the leveler and extend the lip. It is more efficient without having to pull the chain and returns to the stored position with the push of a button. Mechanical Levelers, however, have more parts under pressure including springs and lip latches. In order to lower the leveler, a worker must walk onto the platform, therefore, not an ideal option for many.
Every building's loading area is unique. This includes the building itself, frequency of use, existing equipment such as bumpers or dock seals, size of trucks backing into the receiving area, the height of the door opening, maximum weight capacity traveling over the leveler and more.
For the equipment that's right for your facility, contact a Wilcox representative for an on-site assessment.
We recommend various products for the Loading Dock in order to help ensure safety for workers and visitors entering the area.
Do I need Dock Seals?
Mechanical or Hydraulic Dock Levelers?
How do I choose the right application for my facility?
What safety features are necessary?
The right crane is determined by your specific material-handling needs. Capabilities range from light-duty economical cranes, to large capacity high-duty cycle cranes. Crane options include:
Turnaround time is between 2-10 business days depending on the installation extent. Dates can change due to production schedules and/or construction delays. The timeline is also determined by any necessary equipment:
Inspection/Service Frequency is Crane-Specific:
How do I choose the right crane?
When can I expect delivery/installation?
How often does a crane need to be inspected?
Yes. At Wilcox, we follow UL325 (Underwriters Laboratory) Safety Standards.
More information available by downloading our guide:
You must have 2 independent safety devices installed at each entrapment zone. This can include Photo-Eyes and a Safety Edge.
No, it is not safe. A separate pedestrian entry/exit must be clearly visible and located away from the vehicle gate.
Do Gates/Fencing have Safety Standards?
How many safety devices do I need?
Is it safe for pedestrians to walk through vehicle gates?
High Volume, Low Speed (HVLS) fans blend layers of air together (destratify) to equalize overall temperatures. This gives a perceived reduction in temperature by 7-11 degrees, great for the summer months. HVLS fans also help prevent product spoilage in warehouses with high storage areas where temperatures are much warmer.
Air Curtains are a low-cost solution that reduce energy costs and consumption as well as maintain interior building temperatures and separate interior and exterior elements. This downward-facing blower fan minimizes cold drafts, dirt, dust and fumes from entering, enhancing the overall work environment.
Grilles, Shutters, Folding and Rolling Closures are available in commercial/industrial applications as well as others that are more aesthetically-pleasing depending on your requirements.
How can I regulate air in my warehouse?
How can I keep outside air from entering the building?
How can I protect my storefront overnight?
We're here to help! Enter in any other questions you have & we'll get back to you within the next business day or contact us directly at 905-274-5850 for immediate service.
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